Smith covers key principles like ensuring employees know why they are asking questions, what is happening with the data they collect, and the importance of their role as a face of the company they work for.ĭuring this chat, Tamekia MizLadi Smith concentrates on customer service predominantly within the health industry. In the first of this TED talks collection, Tamekia MizLadi Smith addresses the importance of empowering customer service representatives. How to Train Employees to Have Difficult Conversations – Tamekia MizLadi Smith So let’s take a look at the 20 best TED talk currently available to help improve customer service… 1. And hopefully the lessons you take away from these TED talks will make a real difference to your customer service.
Not only will they remind you of the importance of customer service, they will provide theories and strategies to help you tune into the needs of your businesses consumer base and empower your support staff. These TED talks span industries, and focus on the many different aspects of customer service. In this list of 20 best TED talks, you will find a range of interesting and insightful videos. Even if customer service is a top priority, knowing how to make a difference in this area of business can be difficult. Unfortunately, this isn’t always the case. Whatever your industry, customer service should feature right at the top of your list of priorities.
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